Refund Policy

Last updated: September 13, 2026

This Refund Policy applies to all orders placed through cherryroot.com ("CherryRoot," "we," "us," or "our"), operated by Glimmer of Luxury LLC. We want you to feel confident trying our products — here's how refunds work.

90-Day Money-Back Guarantee

We stand behind our products. If you're not satisfied with your CherryRoot purchase for any reason, contact us within 90 days of the delivery date and we will issue a full refund of your product purchase price. This guarantee applies to one refund per customer/household and covers orders placed directly on cherryroot.com. To request a refund under this guarantee, email info@cherryroot.com with your order number; we may ask a few quick questions about your experience, but you generally do not need to return the product unless we ask you to.

Subscription Orders

The 90-day guarantee above applies to your first subscription shipment. For subsequent (renewal) subscription shipments, please contact us within 30 days of delivery to request a refund or replacement. You can pause, skip, change the quantity of, or cancel your subscription at any time before your next billing date by logging into your account or emailing info@cherryroot.com — see our Subscription & Cancellation Terms for details.

Damaged or Defective Products

If your order arrives damaged or defective, email info@cherryroot.com within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund, whichever you prefer, and you will not need to return the damaged item.

Lost, Delayed, or Undelivered Packages

If your tracking shows no movement for 7 or more business days, or your package is confirmed lost or undeliverable by the carrier, contact us at info@cherryroot.com and we will arrange a replacement or refund. Claims must be submitted within 30 days of the estimated delivery date. See our Shipping Policy for more on lost or missing packages.

Chargebacks

If you have any issue with an order, please contact us first at info@cherryroot.com so we can make it right — most issues can be resolved directly and much faster than a bank dispute. Filing a chargeback without first contacting us may delay resolution, and repeated unwarranted chargebacks may result in restrictions on future orders.

Orders Purchased Outside cherryroot.com

This policy applies only to orders placed directly on cherryroot.com. If you purchased a CherryRoot product through a third-party retailer or marketplace, please refer to that seller's return and refund policy.

How to Request a Refund

Email info@cherryroot.com with the subject line "Refund Request," your order number, and the reason for your request. We aim to respond within 2 business days. Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card issuer.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page at least 30 days before they take effect and will not apply retroactively to orders placed before the change.

Contact

Questions about a refund? Email info@cherryroot.com — we're happy to help.