Shipping Policy
Last updated: September 13, 2026
This Shipping Policy explains how CherryRoot ("CherryRoot," "we," "us," or "our"), operated by Glimmer of Luxury LLC, ships orders placed through cherryroot.com (the "Site"). By placing an order with us, you agree to the terms below.
Where We Ship
We currently ship to addresses within the 48 contiguous United States. At this time we are unable to ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO military addresses, or international destinations. If you are outside our current shipping area and would like to be notified when we expand, email us at info@cherryroot.com.
Order Processing Time
Orders are typically processed and prepared for shipment within 1-2 business days of purchase (Monday-Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed on the next business day. During high-volume periods (for example, promotions or holidays) processing may take slightly longer; we'll notify you by email if there is a significant delay.
Shipping Costs and Delivery Time
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. Estimated delivery time is typically 5-10 business days from the date your order ships, depending on your location and the carrier's service levels. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other events outside our control. You will receive a shipping confirmation email with tracking information once your order ships.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. We are not able to modify a shipping address once an order has been confirmed and submitted for fulfillment. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.
Risk of Loss
Title and risk of loss for products you purchase pass to you upon our delivery of the package to the shipping carrier. That said, if something goes wrong in transit, we want to make it right — see the sections below.
Lost or Delayed Packages
If tracking shows no movement for 7 or more business days, please contact us at info@cherryroot.com with your order number so we can investigate with the carrier and arrange a replacement or refund as appropriate. Claims for lost packages must be reported within 30 days of the estimated delivery date.
Tracking Shows "Delivered" but the Package Is Missing
Please: (1) double-check the delivery location (porches, mailrooms, and building offices are common places packages are left), (2) check with neighbors or household members, (3) wait 24-48 hours, as carriers occasionally mark packages delivered slightly before arrival, and (4) contact the carrier directly. If the package still hasn't turned up, email us at info@cherryroot.com and we'll do our best to help.
Damaged Packages
If your order arrives damaged, please email info@cherryroot.com within 14 days of delivery with your order number and a photo of the damaged item(s)/packaging, and we will arrange a free replacement or refund.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices. We will post the updated policy on this page and update the "Last updated" date above; material changes will be posted at least 30 days before they take effect.
Contact
Questions about shipping? Email us at info@cherryroot.com and we'll get back to you within 1-2 business days.